**Source URL:** https://clinical.veevavault.help/en/gr/78164/index.md

# About Clinical Email Ingestion

In addition to Vault's <a href="/en/gr/74665/">standard email processor</a>, you can use email processors specific to Clinical Operations in Clinical Vaults.

## Study Communications {#study-communications}

Similar to the standard processor, the _Study Communication Email_ processor extracts the content of an email sent to Vault and creates an unclassified document in the sender's Document Inbox, ready for classification (manual or automatic if TMF Bot is deployed). It also performs the following tasks:

1. The processor creates a _Study Communication Log_ record of type _Ingested Email_ (`ingested_email__v`) and associates it with the new document.
2. It then ensures that any changes to _Study_, _Study Country_, and _Study Site_ on the document stay in sync with the _Study Communication Log_.
3. Finally, the processor attempts to parse a _Study_ value from the email sub-address and match it to the _Email Subaddress_ field on _Study_ records. Sending a document to `vaultmail+AVEG027@vernpharma.veevavault.com` results in the processor parsing `aveg027` as the _Email Subaddress_. If there is a _Study_ record with a matching value in the _Email Subaddress_ field, Vault sets that _Study_ value in the _Study_ field on the new document.

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      <p><strong>Note</strong>: The <em>Email Subaddress</em> field is a system-managed field that is set by stripping spaces and certain special characters from the <em>Study</em> name. Vault derives the value after any updates to a <em>Study</em> record. Any subaddress used for creating a document from an email will be processed as lowercase letters. When Vault creates a <em>Study</em>, it copies the <em>Email Subaddress</em> field as all lowercase letters from the <em>Study Number</em>. Additionally, any edits made to the <em>Study</em> after the release will result in an update to the <em>Email Subaddress</em> field to ensure lowercase letters.</p>
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## Clinical Document Attachments {#clinical-document-attachments}

The _Clinical Document Attachments_ processor creates unclassified documents from attachments to an email. Separate emails must be sent to both the _Clinical Documents Attachments_ and _Study Communications Email_ processors, resulting in both behaviors being applied to the email. When the _Clinical Documents Attachments_ processor runs, Vault creates one document for each file that is attached to the email. It also performs the following tasks:

1. The processor ensures that the email is from an active user.
2. It tags the new document as _Created from Email Ingestion_.
3.  In addition, the processor attempts to parse a _Study_ value from the email sub-address. Sending a document to `vaultmail+AVEG027@vernpharma.veevavault.com` results in the processor parsing `AVEG027` as the _Study Name_. If successful, it sets the appropriate _Study_ on the new document. If there are spaced in the _Study_ name, remove the spaced for the email address.

## Related Permissions {#permissions}

Users sending emails to Clinical Operations Vaults for email ingestion require access to the Library and must have the <a href="/en/gr/618/#settings-at-all-levels">_Create Document Permission_</a> on the _Unclassified_ (`undefined__v`) document type.