Troubleshooting the Veeva eConsent Editor

You may encounter the following issues while using the Veeva eConsent Editor:

Issue	Possible Causes	Possible Resolutions
I can’t save to Vault or check in the document.	You are logged out. Vault or the Veeva eConsent editor is experiencing issues.	Follow the instructions in the error message displayed in the application. Try again later and contact Veeva support if the issue continues.
My document won’t open in the editor.	The editor does not support the following items, and they couldn’t be removed from your document: Alerts Cross-site scripting External resources Inline frames Pasted media Scripts Unsupported content is included, such as unsupported image formats or unexpected style tags.	Ensure that your content does not include any unsupported HTML items. Review image file formats and use .PNG or .JPG files. Reapply Microsoft Word style tags to headings, and ensure that body content all has a Normal style tag applied. Doublecheck white space for unintended styling.
HTML was removed from my content.	The editor does not support the following items, and any HTML that contains them is removed: Alerts Cross-site scripting External resources Inline frames Pasted media Scripts	Ensure that your content did not include any unsupported HTML items.
Code tags are displayed in my content.	You copied and pasted content into the editor, and after the editor removed the HTML it doesn’t support, some extra characters from the removed HTML are still be present. You pasted in raw HTML, so the following anchor tags are still included in your content after the unsupported HTML was removed: `href` `id` `target` `title`	Extra characters from the removed HTML may still be present, so check the content you pasted to verify that it’s still correct. Only paste in rendered HTML, not raw HTML, to avoid adding tags in the editor.
My document checkout was canceled.	You or an administrative user canceled your checkout in Vault.	Return to Vault to view the current version of the document and, if necessary, reenter the editor.
My editor login expired.	Your account has been inactive in the Vault and the editor, meaning you did not interact with the app at all, for long enough to be automatically logged out.	Log in to Vault again and reselect the action to edit the eConsent form from the Actions menu. Select items in the application frequently to keep your log in active. Note: Your content is automatically saved in the editor every 30 seconds, so any edits you made should be saved to the document.
I can’t save to Vault or check in the document.	You are logged out. Vault or the Veeva eConsent editor is experiencing issues.	Follow the instructions in the error message displayed in the application. Try again later and contact Veeva support if the issue continues.
My document won’t open in the editor.	The editor does not support the following items, and they couldn’t be removed from your document: Alerts Cross-site scripting External resources Inline frames Pasted media Scripts Unsupported content is included, such as unsupported image formats or unexpected style tags.	Ensure that your content does not include any unsupported HTML items. Review image file formats and use .PNG or .JPG files. Reapply Microsoft Word style tags to headings, and ensure that body content all has a Normal style tag applied. Doublecheck white space for unintended styling.

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