Study Site Addresses

Veeva Site Connect allows Sponsors and CROs to create and manage study-specific addresses for study sites with the Study Site Address (study_site_address__v) object. Site users in Site Connect can add or request changes to Study Site Addresses. Sponsors or CROs can review and approve changes to Study Site Addresses by configuring the Site Address Change Request workflow.

Configuration Overview

Creating a Study Site Address

Sponsors and CROs can create new Study Site Address object records for Study Sites in Vault. To create a new Study Site Address record:

  1. Navigate to the Study Site Address section of a Study Site record.
  2. Click Create.
  3. Select a Location or enter address details. Selecting a Location populates the address details.
  4. Select an Address Type from the drop-down list to specify the purpose of the Study Site Address.
  5. Enter an Address Name.
  6. Optional: Enter information for Additional Details.
  7. Optional: Enter delivery person information for Attention / Care Of.
  8. Click Save.

Creating a Location from a Study Site Address

You can create global directory Locations from Study Site Addresses created in both Vault and Site Connect. 

Perform the Create Location from Address user action on the Study Site Address to create a Location. Performing this action will create a new Location and relate it to the Study Site Address.

Configuring the Site Address Change Request Workflow

Site Connect users can request changes to Study Site Addresses in Site Connect. Vault automatically accepts change requests by default.

However, Admins can configure the Site Address Change Request workflow to require the review and approval of any Study Site Address changes. When you configure the workflow in this way, any change made by the site user can be viewed in the Site Change Request section on the Study Site Address record.

The following system actions are available in the Site Address Change Request workflow to accept or reject changes:

  • Resolve Change Request: Makes the address updates requested by the site user
  • Clean Change Request: Clears the updates requested by the site user

We recommend using the standard Site Connect Address Approved and Site Connect Address Rejected notifications to notify Site Connect users of the Site Address Change Request outcome.

Configuring Validations on Study Site Address

You may have instances where downstream systems, such as IRT/RTSM systems, require specific addresses that are shorter than the addresses Vault provides. For example, IP Shipment Addresses going to a shipping depot.

For these cases, Study Site Addresses support Validation Rules. Site Connect displays the validation rules to site users when they update a record and the changes do not satisfy the validation rules. We recommend configuring validation rules only when downstream systems require them.